Refund & Compensation Policy
Last updated: June 28, 2026
This Refund & Compensation Policy applies to all purchases made from Bangable.
1. Digital Product Notice
All products sold by us are digital goods or digital access services.
Because digital products can be delivered instantly, purchases are considered completed once access, activation, or delivery has occurred.
2. Refund Policy
We do not provide voluntary refunds after:
- Delivery
- Activation
- Access being granted
This does not remove any mandatory rights provided by applicable consumer protection laws.
3. No Refund Situations
Refunds are generally not provided for:
- Change of mind
- Incorrect purchase
- User incompatibility
- Failure to check requirements
- User-side technical problems
- Device changes
- Loss of access caused by the customer
- Account sharing
- Misuse of the product
4. Lost Access
Customers are responsible for protecting their:
- Accounts
- Keys
- Licenses
- Credentials
We are not responsible for loss of access caused by:
- Sharing access
- Customer negligence
- Customer security failures
- Violations of our Terms
- Unauthorized use caused by customer actions
5. Defective Keys or Service Issues
If a key, license, or service is confirmed to have a genuine issue caused by our side, we may provide:
- Replacement key
- Equivalent access
- Replacement product of equal value
Compensation is provided instead of monetary refund where legally permitted.
6. Proof Requirements
To evaluate a claim, we may request:
- Order ID
- Purchase proof
- Account information
- Screenshots
- Videos
- Logs
- Technical details
Customers must cooperate with reasonable troubleshooting steps.
7. Video Evidence Requirement
To prevent fraudulent claims, we may request video evidence for certain issues.
Where requested, the recording should show:
- The purchase/activation process
- The product working or being used
- The exact point where the issue occurs
The recording should be continuous and unedited where possible.
Failure to provide sufficient evidence may prevent verification of the claim.
8. Fraud Prevention
False claims, manipulated evidence, or abuse of the compensation system may result in:
- Denial of compensation
- Account termination
- Restriction from future purchases
9. Agreement
By purchasing from Bangable, you confirm that:
- You understand the product is digital
- You reviewed the product before purchase
- You accept this Refund & Compensation Policy
- You understand compensation requires verification